Chris Carfi (of Cerado and Social Customer Manifesto Fame, as well as being a fellow member of the VRM working group at Harvard) spent an hour this summer having a discussion at the VRM Summit to discuss Customer Driven Markets.
This is another LONG video (1 hr), but there is a really great discussion here. [...]
Tagged as:
Carfi,
Cerado,
CRM,
Customers,
Social Customer Manifesto,
VRM
Great post from Phill Baumann on experts, the value they may bring and Social Media experts in general. My favorite:
For example, Social Media experts are everywhere. When they’re everywhere, they’re nowhere. In other words, they don’t matter.
So if you want to tout your expertise then you better possess a passion for making other people’s lives [...]
Tagged as:
catalyst,
communications,
experts,
Social Media
25 years from now someone in my niece’s graduating class might be the VP pick for the highest office in the land (POTUS). What will that “vetting” process look like? Sure there will be the usual background check stuff, FBI calling their college roommates, PHD advisor, pastor, etc., but what happens in a world [...]
Tagged as:
attention,
facebook,
identity,
intention,
timeline,
traces,
tracks,
VRM
In a VRM discussion Doc brought up the idea of VRM, User-centric healthcare
Awesome post from Doc here:
http://blogs.law.harvard.edu/doc/2008/06/24/making-real-health-care-happen/
That discusses some of his recent troubles, his recent post for Linux Journal and how it connects with VRM.
My thoughts:
In a previous life, I worked on a startup called medicalrecords.com. The founder created MedRec after having a medical [...]
Tagged as:
transactions,
user-centric,
VRM
The point of this post is that there are several ways to look at actions and movements in this industry. You can be monitor these 20 something brats who get lucky, manipulate the industry and make a bunch of older guys very jealous. Or you can try and track the evolution of innovation, our digital [...]